► If annual household
income is at or below 200% of the
federal poverty guidelines, they
are eligible to apply for ACP
service.
► A household is defined by the
individuals who financially
contribute and/or who have been
claimed as part of the household,
making up an economic unit. A
Income is in
correlation to their household
size. Chart above:
► Customers are allowed only one ACP
benefit per household. However, a
customer may share an address with
another individual, but the other
individual is another economic unit and
files his/her own taxes.
► Customers must have a valid:
► Address (PO Box not accepted)
► Date of Birth
► Social Security Number
► Customer could be asked to provide proof
of eligibility through the customer’s
enrollment status with another
government assisted program or proof
that the customer meets income
requirements.
FCC rules protect Affordable Connectivity Program recipients by:
• Empowering consumers to choose the service plan that best meets their
needs (including a plan they may already be on);
• Ensuring consumers have access to supported broadband services
regardless of their credit status;
• Prohibiting providers from excluding consumers with past due balances
or prior debt from enrolling in the program;
• Preventing consumers from being forced into more expensive or lower
quality plans in order to receive the ACP;
• Ensuring that consumers are not liable for early termination fees;
• Reducing the potential for bill shock or other financial harms;
• Allowing ACP recipients to switch providers or broadband service
offerings; and
• Providing a dedicated FCC process for ACP complaints.
Proof of Identification:
► Photo identification must be issued by the United States
government (Federal or State).
► ID must contain applicant’s photo.
► ID must be the original document; no copies or images will be
accepted.
► ID must be current, no expired documents.
► Out-of-state identification is only acceptable if Proof of
Eligibility is in that state.
Examples of acceptable proof:
► US government issued ID or Driver’s License.
► State issued ID
► US Passport
► US Permanent Resident Card
► US Military Issued ID
► Native American Tribal ID
► Certificate of US Citizenship
► US Certificate of Naturalization.
► A household is eligible for the Affordable
Connectivity Program if the household income is at
or below 200% of the Federal Poverty Guidelines, or
if a member of the household meets at least one of
the criteria below:
• Received a Federal Pell Grant during the current
award year;
• Meets the eligibility criteria for a participating
provider's existing low-income internet program;
• Participates in one of these assistance programs:
• Free and Reduced-Price School Lunch Program
or School Breakfast Program, including at U.S.
Department of Agriculture (USDA) Community
Eligibility Provision schools.
• SNAP
• Medicaid
• Federal Housing Assistance, including:
• Housing Choice Voucher (HCV) Program (Section 8
Vouchers)
• Project-Based Rental Assistance (PBRA)/Section 202/
Section 811
• Public Housing
• Affordable Housing Programs for American Indians,
Alaska Natives or Native Hawaiians
• Supplemental Security Income (SSI)
• WIC
• Veterans Pension or Survivor Benefits
• Lifeline
• Participates in one of these assistance programs and lives on Qualifying Tribal Lands
• Bureau of Indian Affairs General Assistance
• Tribal TANF
• Food Distribution Program on Indian Reservations
• Tribal Head Start (income based)
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